Refund policy
Return & Refund Policy
Thank you for shopping at NanasCart.in. We want you to be completely satisfied with your purchase. Because we sell both physical and digital goods, our return guidelines vary depending on the type of product you ordered.
Digital Products
Due to the nature of digital goods and instant downloads, all sales of digital products are final.
Once a digital file has been purchased and the download link has been provided, the item cannot be "returned." Therefore, we do not offer returns, exchanges, or refunds for any digital products, templates, or blueprints. If you experience any technical issues downloading or opening your files, please contact us so we can assist you.
Physical Products
We offer a 5-day return policy for all physical items. This means you have 5 days after your tracking number marks the item as "delivered" to request a return.
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Eligibility: To be eligible for a return, your physical item must be in the same condition that you received it—unused, undamaged, and in its original packaging. You will also need the receipt or proof of purchase.
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Initiating a Return: To start a return, please email us at Nanascart.co@gmail.com with your order number, a description of the issue, and photos of the item if it arrived damaged or defective.
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Shipping Costs: Unless the item arrived damaged or the wrong item was sent, the customer is responsible for paying the return shipping costs.
Refunds (Physical Products Only)
Once we receive and inspect your returned physical item, we will send you an email to notify you whether the refund was approved.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take a few business days for your bank or credit card company to process and post the refund to your account.
Contact Us
If you have any questions regarding your specific order or our policy, please reach out to us:
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Email: Nanascart.co@gmail.com